Customer Support

Lyro

Tidio’s Lyro agent answers support questions using information supplied by the team.

Primary purpose

Add your delivery page and test both a standard delivery estimate and a question about an unsupported country.

Editorial strengths

Replies can be tested against specific help sources.

Limitations

Missing or conflicting help pages can produce incomplete or wrong answers. Free conversations are an introductory allowance. Tidio documents its general API. Direct API access to the Lyro agent is unverified.

Who it is for

Teams handling common questions in store or website chat.

Commercial use

Lyro · Chat grounded in help sources. Review knowledge-source rights and client contract terms for a live support workflow. Commercial permission is unverified for this function.

Privacy and data handling

Lyro · Chat grounded in help sources. Use sample tickets without personal information during testing. Retention, model training and deletion terms are unverified for this function.

Use case

Key features

  • Chat grounded in help sources · Fact verification

Pricing model

  • Introductory free conversation allowance and paid Lyro plans · Not verified · 2026-11-04

Official references

Report an error →

Guides

Workflows

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